Welcome to www.shoevaultstore.com’s FAQ center! Here you’ll find all the information you need about bamboo towels, including product details, shopping process, shipping and return and exchange policies. If you can’t find the answer you need, feel free to contact our customer service team.

  1. What are the characteristics of bamboo towels?
    Bamboo towels have the following advantages:
    Super absorbent: Bamboo fiber has a water absorption capacity several times that of traditional cotton, which can quickly absorb moisture and keep dry.
    Natural antibacterial: Bamboo fiber is naturally antibacterial and odor-resistant, which helps keep towels fresh.
    Eco-friendly material: Bamboo is a sustainable resource, and bamboo towels are an environmentally friendly choice.
    Soft and comfortable: Bamboo fiber is soft and skin-friendly, suitable for all skin types, especially sensitive skin.
  2. Will bamboo towels fade or shrink?
    Made of high-quality bamboo fiber and exquisite craftsmanship, our bamboo towels are washed and treated multiple times to ensure that they are not easy to fade or shrink. However, all towels may change during use due to excessive washing or high-temperature drying, so it is recommended that you follow the washing instructions on the label for proper care.
  3. How to wash bamboo towels?
    To extend the life of bamboo towels, we recommend washing them as follows:
    Warm water washing: It is recommended to use cold or warm water to wash, avoid using hot water to protect the fiber.
    Gentle washing: It is recommended to choose the gentle washing mode and avoid using strong detergents or bleach.
    Natural drying: Try to avoid using high temperature drying, it is best to let the towel dry naturally to keep the towel soft and absorbent.
  4. How do I know if the towel I choose is suitable for me?
    Our bamboo towels are designed in various designs to meet various needs.
    If you have special needs (such as allergies, sensitive skin, etc.), we recommend that you choose a gentle bamboo towel.
  5. What payment methods do you support?
    We accept a variety of payment methods, including:
    Credit/debit cards (Visa, MasterCard, American Express, Discover, etc.)
    PayPal
    Apple Pay / Google Pay
    On the checkout page, you can choose the most convenient payment method.
  6. Where do you deliver?
    We provide international delivery services. For international orders, specific delivery times and charges will be displayed at checkout based on your shipping address.
  7. When will my order be shipped?
    We usually process and ship your order within 2 business days. You will receive a confirmation email with a tracking number. Delivery times vary depending on your location and the shipping method you choose.
  8. How do I track my order?
    Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on the corresponding shipping company’s website.
  9. Can I change or cancel my order?
    We will process and ship your order as quickly as possible. If you want to modify or cancel your order, please contact our customer service team as soon as possible (before your order is shipped). After the order has been shipped, we will not be able to modify or cancel the order, and you can choose to return the order according to our return policy.