Thank you for choosing www.shoevaultstore.com to purchase your bamboo towel! We are committed to providing you with the best quality products and shopping experience. If you are not satisfied with your purchase, you can process it according to the return and exchange policy below.

  1. Applicable conditions for returns and exchanges
    Return/Exchange period:
    You have 14 days from the date you received the product to request a return or exchange. Requests after this period will not be processed.
    Product condition:
    The returned or exchanged product must be in unused, unwashed and original packaging. All labels and packaging bags must be intact.
    Product type:
    The products we accept for return or exchange are bamboo fiber towels, and all returned products must meet the above conditions.
  2. How to apply for a return or exchange?
    Contact customer service:
    If you need to return or exchange the product, please contact our customer service team within 14 days of receiving the product!
    Submit a return/exchange request:
    Our customer service team will provide you with a return or exchange request form after receiving your request. Please fill in the form and send it back to us so that we can process your request.
    Return Address:
    Once your return or exchange request is approved, we will provide a detailed return address and relevant instructions to ensure that your product can be returned safely and quickly.
  3. Processing of Returns and Exchanges
    Returns:
    Once the return is confirmed, we will arrange a refund to the original payment method. The refund amount will not include the initial shipping cost, unless the product is of quality problems or shipping damage. Refunds are usually processed within 7 business days after receiving the returned product.
    Exchanges:
    If you wish to exchange the product (such as changing the color, etc.), please ensure that the returned product meets the above conditions. After receiving your return, we will arrange for your exchange and ship it within 7 business days of receiving the exchanged product. There may be an additional fee for the exchanged product (if the selected product is of a different price), which we will confirm with you before the exchange.
  4. Return and Exchange Fees
    Orders within Mexico:
    The shipping costs of domestic returns and exchanges will be borne by us unless the product is obviously of quality problems or damage.
    Note: If you choose expedited shipping when returning or exchanging an item, the additional cost will be borne by you.
    International Orders:
    If your order is shipped internationally, the return shipping costs are borne by the customer. Please make sure to use a trusted international logistics company and ensure that the item is not damaged during transportation.
  5. Handling of damaged or defective items
    Shipping damage:
    If the item you received was damaged during transportation, please contact our customer service team within 7 days of receiving the item, provide photos of the item and details of the damage, and we will provide you with a return or exchange service at our expense.
    Product Defects:
    If the bamboo fiber towel you received has a manufacturing defect or quality problem, we will provide you with a free return or exchange service. In this case, we will cover all shipping costs for the return or exchange.
  6. Inapplicable Returns and Exchanges
    The following situations will not be subject to the return and exchange policy:
    The item has been used, washed or damaged;
    Expired return or exchange request;
    Special, promotional or limited items (unless the item has quality problems).
  7. Refund Processing
    Once your return item meets the return conditions and we have received the item, we will process your refund within 7 working days. The refund will be returned according to your original payment method.
  8. Tips for Return and Exchange Process
    Please make sure to use a reliable logistics service provider when returning the item and keep the return receipt.
    If the item is already in transit, lost or damaged, please contact the logistics company immediately to ensure the safety of the package.
    If you have any questions, please feel free to contact us and we will do our best to assist you in solving the problem.

We promise to provide you with quality service to ensure that your shopping experience is pleasant and worry-free!