Thank you for choosing www.shoevaultstore.com to buy your bamboo towels! We promise to provide you with convenient and safe delivery services to ensure that your products are delivered on time. Please read our shipping terms before placing an order so that you can understand the logistics, shipping time, fees, import and export standards and other information.

  1. Shipping methods and partner companies
    We work with a number of international logistics companies to ensure that your order can be delivered on time and safely. Our main logistics partners include:
    FedEx
    DHL
    UPS
    Estafeta (Mexico)
    Whether you are in Mexico or other countries/regions, your package will be delivered by these reliable transportation companies.
  2. Shipping areas
    We provide delivery services to customers in Mexico and around the world:
    Mexico domestic delivery: No matter where you are in Mexico, we can provide you with convenient domestic delivery services.
    International delivery: We also provide international delivery services to many countries and regions around the world, including the United States, Canada, Europe, Latin America, etc.
  3. Shipping Time
    We strive to provide you with timely delivery service:
    Domestic Shipping in Mexico:
    The shipping time is usually 7 business days, depending on your delivery address and the shipping method you choose.
    International Shipping:
    The shipping time for international orders depends on the destination and is generally delivered within 14 business days. Some countries or regions may experience delays due to customs or other uncontrollable factors.
    Note: Shipping times are estimated times, and actual arrival times may be affected by holidays, weather or other external factors.
  4. Shipping Costs
    Domestic Shipping in Mexico:
    The cost of domestic shipping is calculated based on the weight of the order, the delivery location and the selected delivery method. We occasionally offer free shipping activities, please refer to our promotions page for specific information.
    International Shipping Costs:
    The shipping cost of international orders will be displayed at checkout and is determined by your delivery address and the shipping method you choose. Please note that international orders may have higher shipping costs, which will be displayed at checkout.
  5. Import and Export Standards and Tariffs
    Domestic Orders in Mexico:
    Domestic orders are not subject to customs duties or other additional fees, all fees are clearly displayed at checkout.
    International Orders:
    International orders may be subject to duties or taxes based on the customs policy of the destination country. All duties and taxes are the responsibility of the recipient. We will do our best to provide you with relevant tax information at checkout, but the specific taxes and taxes depend on the customs regulations of the destination country.
    Note: We cannot control duties and taxes for international orders, which are determined by the customs of the destination country. Please make sure you understand the import tax policies of your country.
  6. Order Tracking
    After your order is shipped, we will send a confirmation email with a tracking number.
  7. Shipping Issues
    Damaged or Lost Packages:
    If your package is damaged or lost during shipping, please contact our customer service team immediately and we will assist you in resolving the relevant issues and initiate the claim process.
    Shipping Delays:
    Although we do our best to ensure that orders are delivered in a timely manner, shipping times may be affected by factors such as weather, customs inspections, holidays, etc. If your package is delayed, please use the tracking number to check the shipping status or contact our customer service for assistance.
  8. Modifying and Cancelling Orders
    Once an order enters the shipping process, it will become difficult to modify or cancel the order. If you wish to modify or cancel your order, please contact our Customer Service team by email or telephone at your earliest convenience. We will do our best to assist you with the changes, but we are unable to cancel or modify an order if it has already been dispatched.